Frequently asked questions
Short answers about filing a claim, documents, costs, and EU261 rules.
How can I submit a claim?
To submit a claim, simply fill out our online form with basic information about your flight.
What documents are needed to submit a claim?
We need a copy of your flight ticket and booking confirmation. In some cases, additional documents may be required.
How long does the compensation process take?
The time to obtain compensation may vary depending on the airline and the complexity of the case. Usually, the process takes from a few weeks to several months.
Can I submit a claim if my flight was canceled?
Yes, you can submit a claim if your flight was canceled. In such a case, you are entitled to compensation according to EU regulations.
What are the costs associated with the claim process?
Our company operates on a 'no win, no fee' basis, which means you do not incur any costs if we do not obtain compensation.
Can I submit a claim if my flight was delayed by less than 3 hours?
Unfortunately, according to EU regulations, compensation is only available for delays of at least 3 hours.
Can I submit a claim if my flight was delayed due to bad weather?
Bad weather is considered extraordinary circumstances, which exempts airlines from paying compensation.
How can I track the status of my claim?
After submitting your claim, you will receive a unique case number that allows you to track the status of your claim online.
Didn't find your answer?
Submit your flight in the form or contact us — we will help assess your case.